Mobile connectivity is one of the corner stones of Digital India. Prime Minister Narendra Modi himself is very fond of using a mobile handset to interact with a large number of people through his Facebook and Twitter accounts. Therefore, it is but natural that he feels greatly embarrassed and humiliated by the frequency of call drop that is seen by many as a clever ploy by telcos to make money on the side as the calls are charged on the basis of per call instead of per second.
At the PM’s behest and responding to the popular demand, Trai said on October 15 that telcos will have to pay their subscribers Rs1 for every call drop they experience on their network, subject to a cap of three call drops a day, starting from January 1, 2016. Since the move is aimed at making telcos pay for their failure to provide satisfactory service and thus violating the contract with the customer, telcos are sure to take the matter to the court. Since judges also victims of call drop, it would be interesting to see how they handle the case once it reaches them.
Prime Minister Narendra Modi has gone an extra mile to emphasize its importance in the life of the ordinary people. He has also held exclusive meeting with top honchos of the Silicon Valley to ensure that they participate in digitizing India and help improve the country’s mobile connectivity infrastructure. Therefore, it is but natural that he feels highly frustrated and humiliated by the increasing incidence of call drop. Government and the Trai have warned of heavy penalties. But this has had little impact. So what is the solution?
Report: M K Shukla (Editor)